Today, customers can interact with companies in more ways than ever, across unique channels, devices, and time zones. A customer might see a company’s ad, visit their website, browse their products, read customer reviews, and go on their way—all without speaking to a single human. While technology and automation have unquestionably improved our lives, they’ve also made the modern customer experience much noisier. Countless customer interactions happen around the clock, and many fly below the radar.
Summer is over and a lot of us will be exploring new employment opportunities. Rebecca, a recruiter at Google, and Kendall, a software engineer, are sharing general resume tips, and specific advice for business resumes and engineering and technical resumes. Also, some great advice from our Worldwide School vlog about English punctuation to help you write the perfect CV that’ll get noticed.
Millions of Americans take trips away from home throughout the year, planning weeks and even months ahead of time. But the latest trend in travel leaves all the planning to someone else, making it a surprise to the traveler.
