What makes a great leader? Management theorist Simon Sinek suggests, it’s someone who makes their employees feel secure, who draws staffers into a circle of trust. But creating trust and safety — especially in an uneven economy — means taking on big responsibility.

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Converstion lies at the heart of effective conflict solving. However, a simple conversation might not really lead you anywhere if you don’t know how to navigate through it. 

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Back in 1984 James Cameron showed us in The Terminator what the future might hold if machines begin to think for themselves. It is particularly interesting to see what unfolds as we’re on the verge of creating autonomous military robots capable of deciding what is right and what is wrong.

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The word “amateur” comes from French and it originally meant “lover of.” The contemporary English definition of “amateur” is “someone who pursues an activity in a non-professional manner.” And “non-professional matter” usually indicates the lack of formal training.

But in today’s world, where knowledge is freely accessible online do we really need formal training to make meaningful contributions to, let’s say, science?

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One of the factors that companies think differentiates them from their competition is their customer service. And everything would be fine if it wasn’t what every single company says. So how to make sure that your customer service really stands out from the crowd?

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