18/11/28
Smartphone sensors locate your phone in time and space. Working together, several sensors can paint a fairly complete picture of your daily activity, with implications for your privacy.
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18/11/20
A fascinating new study published in the Harvard Business Review delves into how customer satisfaction relates to customer retention. In an article entitled The New Science of Customer Emotions, authors Scott Magids, Alan Zorfas and Daniel Leemon delve deeply into a fact that Gallup identified years ago: satisfaction is not enough to retain customers – it takes a “wow” relationship to forge customers who are not only loyal, but who become brand advocates.
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18/11/06
In the United States, it’s estimated that 30 percent of adults and 66 percent of adolescents are regularly sleep-deprived. This isn’t just a minor inconvenience: staying awake can cause serious bodily harm. Claudia Aguirre shows what happens to your body and brain when you skip sleep.
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