Sometimes the best way to attract other people’s attention is not to say anything. Sounds easy enough, but it’s not that simple.

Check out: If You Want People to Listen, Stop Talking



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  • uncanny – strange or mysterious, especially in an unsettling way.
  • counterintuitive – contrary to intuition or to common-sense expectation
  • intransigent – unwilling or refusing to change one’s views or to agree about something
  • acknowledge – accept or admit the existence or truth of
  • lure – tempt (a person or animal) to do something or to go somewhere, especially by offering some form of reward
  • inevitable – certain to happen; unavoidable


Think about it

Answer the questions below.

  1. What did NOT make George a master persuader?
  2. How was George busy when he was silent?
  3. Why is persuasion by argument not really effective?
  4. What could the author hear whenever George started speaking? What was the others’ reaction to Georges words? Why?
  5. In what way can you approach questions asked to a group of people?


Practice makes perfect

Fill in the blank spaces with the missing words. Use ONE word per blank space.

“When you ask a question ________ a group,” he told me, “think ________ it ________ a competition. If you answer your own question, you ________ lost. You’ll be answering your own questions all day and ________ one else will ________ the work. But wait in the silence — no matter how long — until someone in the group speaks. And they will then continue to do ________ work necessary to lead themselves.”


There are ________ many good reasons to be thoughtfully silent that it’s a wonder we don’t do it more often. We don’t because it’s uncomfortable. It requires ________ we listen to perspectives with ________ we may disagree and listen to people we may not like.

But that’s what teamwork — and leadership — calls us to do. To listen to others, to see them fully, and to help them connect their desires, perspectives, and interests ________ the larger outcome we all, ultimately, want to ________.


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