Humans have been coming up with ways to give constructive criticism for centuries, but somehow we’re still pretty terrible at it. Cognitive psychologist LeeAnn Renninger shares a scientifically proven method for giving effective feedback.





  • wonky  (chiefly British) – wrong
  • dismal –  sad and without hope
  • to tip – to lean to one side
  • buy-in – acceptance of and willingness to actively support and participate in something
  • to crave – to want greatly; to yearn for
  • compliance – acceptance, consent



Answer the questions:


  1. What’s the first part of the four-part formula? What two things does it do for you?
  2. What’s ‘data point’ about?
  3. Why should blur words be avoided (when one gives feedback)?
  4. What’s the impact statement about?
  5. Why should you wrap your feedback message with a question?



Practice Makes Perfect

Read the article (giving-feedback-15-ways-to-keep-it-constructive) and decide if the setences below are True or False?


1. Proving Sb wrong doesn’t improve their behaviour.

2. Unless your criticism is cruel, one shuts down.

3. Rely on general impressions when delivering feedback.

4. Inquiring mind is the key in discovering why a person behaved against our expectations.

5. When you receive negative feedback you feel like turninig on the person.

6. You don’t need to be reachable if your employees have some inquiries regarding the feedback you’ve provided.

7. Securing permission to give feedback is vital.




Key: 1.T; 2F; 3F; 4T; 5T; 6F; 7T


Use the words in Glossary to complete the gaps in the sentences below:


1. If you use too much black, the picture can be rather d ……. .

2. They worked on the alarm system for a few hours, trying to figure out if it had gone w ……… somehow.

3. Everything we do is done in full c ……………. with the law.

4. No one could tell when the balance would t ……. .



Key: 1. dismal; 2. wonky; 3. compliance; 4. tip


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Wait for It: Delayed Feedback Can Enhance Learning

When answers to questions come at unpredictable intervals, memory improves